What's the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad customer experience. While the numbers are based on big companies selling consumer products, in-plants should be asking what the potential
What We Can Learn from Amazon to Create a Better Customer Experience The role of e-Commerce in the customer experience is increasing as more customers demand service like world class e-commerce sites such as Amazon. This is the second in a series of articles that talk about the role of software automation in enhancing superior
Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers and PSPs announces the availability of a new release of WebCRD™ Web to print software. RSA is debuting WebCRD V11 in booth 4 at the Association of College and University Printers (ACUP) annual conference...
Two mistakes in-plants make in understanding their customer's experience: disbelief of unfavorable surveys and underestimating the importance of online ordering websites.
Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers and PSPs announces the availability of a new release of QDirect™ output management software. V5.4 of RSA's output management software is shipping now...
In-plant print centers who include out-of-the box thinking, integration and faster turnaround in their plan will create additional value and a 2019 road map for success. Part 2 of a series.
As the calendar year changes it's prudent to prepare for change. Industry research or customer surveys are information sources to guide direction and decisions.
Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant and corporate print centers announces the availability of a new release of WebCRD™ Web to print software. V10.3 of RSA's in-plant Web to print software is shipping now...
How Does Web to Print Provide Benefits to the In-Plant and the Customer? In a previous blog (Software Ownership, Reducing Costs and Adding Value), we presented the idea that the most valuable software has benefits for the in-plant staff and for the customer. Unfortunately, the chart did not make a strong case
WTP Relieves Pricing Pressure When it Enhances the Customer Experience Why Web to Print May or May Not Enhance Your Value and Customer's Experience- Part 2 This is the second article in a two-part series that talks about the role of Web to print in customer satisfaction, the perception of value, and the impact on
This is the first of a two-part series that talks about the role of Web to print in customer satisfaction and your customer's perception of value. Anyone not offering Web to print should realize that Web to print software can not
Software Ownership, Reducing Costs and Adding Value The latest research from In-Plant Graphics magazine is worth looking at. The study is entitled, "Software and Automation Trends in the In-Plant industry." One of the questions was
Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant and corporate print centers will showcase new software releases in booth 436 at Print® 18 that will refresh digital production print workflows. Print will be held at McCormick Place South in Chicago, IL. September 30 - October 2, 2018...
OU to Discuss Dynamic Workflow Process on Print 18 In-plant Panel This is the third article introducing each of the three in-plant panelists for the Print 18 "In-Plant Panel: Workflow Flossing" session I’m moderating on
Mike Lincoln Shares Four Ways Workflow is Like a Road Trip on Print 18 In-plant Panel. This is the second article introducing each of the three in-plant panelists for the Print 18 "In-Plant Panel: Workflow Flossing" session I'm moderating on September 30th. The panel features in-plant leaders in Healthcare, Government and Higher Education.
Sanford Health to Discuss Workflow Streamlining Initiative in Print 18 Session This is the first article introducing each of the three in-plant panelists for the Print 18 "In-Plant Panel: Workflow Flossing" session that I'll be moderating on September 30th. The panel features in-plant leaders in Healthcare, Government and Higher Education. Reducing or keeping costs low
Over the last few months, we have been focusing on possible reasons in-plants are reluctant to invest in workflow automation. We discussed workflow myths, building the business case and infrastructure, and executives jaded due to claims of increased productivity. There is another side to this
Announcing Panelists for "In-plant Panel: Workflow Flossing" Print 18 Session A perennial favorite, the in-plant panel seminar at Print 18 is back. This year the session is titled "In-Plant Panel: Workflow Flossing," and will be held on Sunday, September 30th in Chicago from 10-10:50 am. Register for session R3 or use code Save35RSA when registering
How Value-Based Pricing Helps In-plants Battle Threats Most in-plants use a cost-plus pricing strategy. In simple terms, you calculate the cost to manufacture and mark that cost up 5-20%. This works well unless equipment utilization falls and prices increase, or a super-efficient company is trying to get the business. In either case, commodity type products
This is the third and final article in a series that attempts to answer the question of why companies are reluctant to invest in workflow automation software. In the first article, we dispelled five myths, and in the second we looked at research. In this article, we will try to identify the true underlying reason for the lack of investment.