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Welcome to the In-Plant Insights Blog

Read about topics relevant to in-plant, in-house and corporate print centers in all vertical markets. Get insights from RSA and guest industry bloggers like Howie Fenton and Ryan McAbee.

  • Blog Post
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  • Howie Fenton
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  • 21 October 2019

Trend #3: Is Cycle Time the Most Important Thing?

Customers always want work faster but could the ability to turn work around faster become the most important service an in-plant can offer? In our two previous trends articles we discussed how in-plants can prepare for 2020 by overcoming staffing issues and increasing the in-plant's value. In this article we will expand on the importance of fast turnaround time and discuss how it can also shield the in-plant from outside threats.

  • Press Release
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  • Rochester Software Associates
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  • 17 October 2019

RSA and Ultimate TechnoGraphics Automate Prepress Workflow with Advanced Integration

Rochester Software Associates (RSA), provider of production print workflow software solutions and Ultimate TechnoGraphics, Inc., a leader in imposition and finishing automation software, today announced the availability of an advancement in the integration between the two firm's software that reduces costs by streamlining the print production process for commercial and in-plant print centers...

  • Press Release
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  • Rochester Software Associates
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  • 03 October 2019

RSA Releases New QDirect Output Management Software Version at Print® 19

Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers, and PSPs will demonstrate a new release of QDirect™ output management software in booth 527 at Print® 19 at McCormick Place South in Chicago, IL. October 3 - October 5, 2019...

  • Press Release
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  • Rochester Software Associates
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  • 18 September 2019

RSA Automates Digital Workflow with Latest Software Releases at Print® 19

Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers, and PSPs will showcase new software releases in booth 527 at Print® 19 that will automate digital production print workflows...

  • Blog Post
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  • Howie Fenton
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  • 04 September 2019

In-plant Value: Trend #2 to Address in 2020

In-plant Value: Trend #2 to Address in 2020 Just as the application mix for most in-plants will change so will the perceived value of the in-plant. In our first article about preparing for trends in 2020 we discussed staffing issues and four ways in-plants are addressing this trend. In this article we will discuss how

  • Blog Post
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  • Howie Fenton
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  • 15 August 2019

Trends for In-Plants to Address in 2020

Trends for In-Plants to Address in 2020 As we approach the end of the year it is worthwhile to consider the trends that we see this year and consider how we will address them. This is the first in a series of blogs examining these trends and how to plan for next year with these

  • Blog Post
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  • Howie Fenton
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  • 18 July 2019

Preliminary Results of In-plant Survey Show Strength

Preliminary Results of In-plant Survey Show Strength. At the recent IPMA conference in Louisville, Kentucky we released the preliminary results from the 2019 "The Next Generation Tactics and Strategies for In-Plant Service Providers" survey. The results are some of the best data for in-plants reported in decades: 81% reported they met their financial objectives last

  • Blog Post
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  • Howie Fenton
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  • 10 May 2019

What’s the Cost of a Bad Customer Experience to an In-Plant?

What's the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad customer experience. While the numbers are based on big companies selling consumer products, in-plants should be asking what the potential

  • Blog Post
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  • Howie Fenton
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  • 19 April 2019

What We Can Learn from Amazon to Create a Better Customer Experience

What We Can Learn from Amazon to Create a Better Customer Experience The role of e-Commerce in the customer experience is increasing as more customers demand service like world class e-commerce sites such as Amazon. This is the second in a series of articles that talk about the role of software automation in enhancing superior

  • Press Release
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  • Rochester Software Associates
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  • 09 April 2019

RSA Releases New WebCRD Web to Print Software Version at ACUP Conference

Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers and PSPs announces the availability of a new release of WebCRD™ Web to print software. RSA is debuting WebCRD V11 in booth 4 at the Association of College and University Printers (ACUP) annual conference...

  • Press Release
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  • Rochester Software Associates
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  • 27 February 2019

RSA Releases New QDirect Output Management Software Version

Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers and PSPs announces the availability of a new release of QDirect™ output management software. V5.4 of RSA's output management software is shipping now...

  • Blog Post
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  • Howie Fenton
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  • 19 February 2019

2019 Roadmap: Are you thinking Outside the Box?

In-plant print centers who include out-of-the box thinking, integration and faster turnaround in their plan will create additional value and a 2019 road map for success. Part 2 of a series.

  • Blog Post
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  • Howie Fenton
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  • 18 January 2019

2019 Roadmap: Planning for Change

As the calendar year changes it's prudent to prepare for change. Industry research or customer surveys are information sources to guide direction and decisions.

  • Press Release
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  • Rochester Software Associates
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  • 10 December 2018

RSA Releases New WebCRD Web to Print Software Version

Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant and corporate print centers announces the availability of a new release of WebCRD™ Web to print software. V10.3 of RSA's in-plant Web to print software is shipping now...

  • Blog Post
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  • Howie Fenton
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  • 06 December 2018

How Does Web to Print Provide Benefits to the In-plant and the Customer?

How Does Web to Print Provide Benefits to the In-Plant and the Customer? In a previous blog (Software Ownership, Reducing Costs and Adding Value), we presented the idea that the most valuable software has benefits for the in-plant staff and for the customer. Unfortunately, the chart did not make a strong case

  • Blog Post
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  • Howie Fenton
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  • 16 November 2018

WTP Relieves Pricing Pressure When it Enhances the Customer Experience

WTP Relieves Pricing Pressure When it Enhances the Customer Experience Why Web to Print May or May Not Enhance Your Value and Customer's Experience- Part 2 This is the second article in a two-part series that talks about the role of Web to print in customer satisfaction, the perception of value, and the impact on

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Since 1986, thousands of production print centers have turned to Rochester Software Associates to improve their workflows, increase their productivity, and delight their customers. Our software solutions for transform and conversion, output management, and web to print Turn Printing Into Productivity™. Above all, what really sets us apart is our intense focus on customer satisfaction.

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