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Welcome to the In-Plant Insights Blog

Read about topics relevant to in-plant, in-house and corporate print centers in all vertical markets. Get insights from RSA and guest industry bloggers like Howie Fenton and Ryan McAbee.

Press Release
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Rochester Software Associates
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27 January 2020

RSA Named to DPS Magazine's 9th Annual Top 30 Reader's Choice Awards

Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers, and PSPs today announced its inclusion in DPS Magazine's 9th Annual Top 30 Reader's Choice Awards...

Blog Post
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Howie Fenton
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27 January 2020

Nine Steps to In-plant Profitability

In this vlog, I start a three-part series about the nine steps that I see that in-plants need to take to increase their profitability. While not every in-plant has a model to be profitable, in-plants can use these steps to ensure they are not losing money or operating below cost, and are operating as efficiently as possible for their parent organization.

Blog Post
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Ryan McAbee
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19 December 2019

Three Workflow Resolutions for 2019

This quarter, Keypoint Intelligence - InfoTrends' Ryan McAbee, Director, Production Workflow offers three tips for workflow resolutions to make in 2019. We'll visit each of these in-depth throughout the year to help keep you on track.

Blog Post
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Howie Fenton
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10 December 2019

Seven Ideas for Creative Problem Solving and Five Examples

The idea for this post came from answers to interviews in a recent IPMA research report that shows how some in-plant leaders are trying new answers to old questions. This article describes five “out of the box” solutions in-plants have used and offers seven ways to help you get outside your “box.”

Blog Post
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Howie Fenton
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18 November 2019

Video: Two Things In-plants Need for Survival

Howie Fenton interviews RSA about the two-pronged approach in-plants need to survive. Reducing print production costs and building more value-added products and services to offset the decline of traditional products are the two things in-plant print centers need to do to remain competitive and use the balanced scorecard approach

Blog Post
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Howie Fenton
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21 October 2019

Trend #3: Is Cycle Time the Most Important Thing?

Customers always want work faster but could the ability to turn work around faster become the most important service an in-plant can offer? In our two previous trends articles we discussed how in-plants can prepare for 2020 by overcoming staffing issues and increasing the in-plant's value. In this article we will expand on the importance of fast turnaround time and discuss how it can also shield the in-plant from outside threats.

Press Release
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Rochester Software Associates
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17 October 2019

RSA and Ultimate TechnoGraphics Automate Prepress Workflow with Advanced Integration

Rochester Software Associates (RSA), provider of production print workflow software solutions and Ultimate TechnoGraphics, Inc., a leader in imposition and finishing automation software, today announced the availability of an advancement in the integration between the two firm's software that reduces costs by streamlining the print production process for commercial and in-plant print centers...

Press Release
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Rochester Software Associates
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15 October 2019

RSA and P3 Software Streamline Print Procurement Process with WebCRD P3Source Integration

Rochester Software Associates (RSA), provider of production print workflow software solutions and P3 Software, today announced the availability of an integration between the two firm’s software that reduces costs by streamlining the print procurement process for in-plant print centers...

Press Release
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Rochester Software Associates
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08 October 2019

RSA Showing Latest Software Releases that Automate Digital Workflow at Printing United

Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers, and PSPs will showcase new software releases in booth 11146 at Printing United that automate digital production print workflows.

Press Release
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Rochester Software Associates
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03 October 2019

RSA Releases New QDirect Output Management Software Version at Print® 19

Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers, and PSPs will demonstrate a new release of QDirect™ output management software in booth 527 at Print® 19 at McCormick Place South in Chicago, IL. October 3 - October 5, 2019...

Press Release
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Rochester Software Associates
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18 September 2019

RSA Automates Digital Workflow with Latest Software Releases at Print® 19

Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers, and PSPs will showcase new software releases in booth 527 at Print® 19 that will automate digital production print workflows...

Blog Post
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Howie Fenton
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04 September 2019

In-plant Value: Trend #2 to Address in 2020

In-plant Value: Trend #2 to Address in 2020 Just as the application mix for most in-plants will change so will the perceived value of the in-plant. In our first article about preparing for trends in 2020 we discussed staffing issues and four ways in-plants are addressing this trend. In this article we will discuss how

Blog Post
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Howie Fenton
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15 August 2019

Trends for In-Plants to Address in 2020

Trends for In-Plants to Address in 2020 As we approach the end of the year it is worthwhile to consider the trends that we see this year and consider how we will address them. This is the first in a series of blogs examining these trends and how to plan for next year with these

Blog Post
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Howie Fenton
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18 July 2019

Preliminary Results of In-plant Survey Show Strength

Preliminary Results of In-plant Survey Show Strength. At the recent IPMA conference in Louisville, Kentucky we released the preliminary results from the 2019 "The Next Generation Tactics and Strategies for In-Plant Service Providers" survey. The results are some of the best data for in-plants reported in decades: 81% reported they met their financial objectives last

Blog Post
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Howie Fenton
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13 June 2019

How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience

How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience Blog #4 of our Customer Experience Series As we discussed in the previous articles in this customer experience series, the

Blog Post
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Howie Fenton
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10 May 2019

What’s the Cost of a Bad Customer Experience to an In-Plant?

What's the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad customer experience. While the numbers are based on big companies selling consumer products, in-plants should be asking what the potential

Blog Post
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Howie Fenton
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19 April 2019

What We Can Learn from Amazon to Create a Better Customer Experience

What We Can Learn from Amazon to Create a Better Customer Experience The role of e-Commerce in the customer experience is increasing as more customers demand service like world class e-commerce sites such as Amazon. This is the second in a series of articles that talk about the role of software automation in enhancing superior

Press Release
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Rochester Software Associates
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09 April 2019

RSA Releases New WebCRD Web to Print Software Version at ACUP Conference

Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers and PSPs announces the availability of a new release of WebCRD™ Web to print software. RSA is debuting WebCRD V11 in booth 4 at the Association of College and University Printers (ACUP) annual conference...

Blog Post
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Howie Fenton
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15 March 2019

Two Common Mistakes in Understanding Your Customers' Experience

Two mistakes in-plants make in understanding their customer's experience: disbelief of unfavorable surveys and underestimating the importance of online ordering websites.

Press Release
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Rochester Software Associates
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27 February 2019

RSA Releases New QDirect Output Management Software Version

Rochester Software Associates (RSA), provider of production print workflow software solutions for in-plant, corporate print centers, commercial printers and PSPs announces the availability of a new release of QDirect™ output management software. V5.4 of RSA's output management software is shipping now...

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About Us

Since 1986, thousands of production print centers have turned to Rochester Software Associates to improve their workflows, increase their productivity, and delight their customers. Our software solutions for transform and conversion, output management, and web to print Turn Printing Into Productivity™. Above all, what really sets us apart is our intense focus on customer satisfaction.

Our Contacts

69 Cascade Drive, Suite 201
Rochester, NY 14614

General: +1 (585) 262 2690
Support: +1 (585) 327 7129
Fax:

General: rsainfo@rocsoft.com
Support: service@rocsoft.com

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Welcome to the In-Plant Insights Blog

Read about topics relevant to in-plant, in-house and corporate print centers in all vertical markets. Get insights from RSA and guest industry bloggers like Howie Fenton and Ryan McAbee.

Stay Connected with RSA: Sign Up for Our Newsletters

About Us

Useful Links

Our Contacts