Customer Service and Support

Get help with installation, technical support, and software upgrades for RSA products.

At Rochester Software Associates, our goal is your success and satisfaction. This starts with designing and delivering the right print workflow software for your unique needs. Then we provide skillful technical support to help you maximize the return on your investment. For over 30 years, we have taken pride in working with our customers and partners to ensure that every print workflow solution is successfully delivered, implemented, and supported.

RSA uses a variety of time-tested processes to ensure that your digital print workflow solution is implemented on your timeline and with the highest levels of customer satisfaction. Our implementation processes have been repeatedly proven over decades of use in large-scale, security-conscious enterprises.

Call Customer Service

Recommended for critical, production-down types of issues. Our call service is available Monday-Friday 8am-5pm ET, CT, MT, PT local time. After-hours support is available to customers with pre-purchased maintenance.

Email Customer Service

Recommended for after-hours or for issues that require the exchange of detailed information, screen captures, files, etc. The technician assigned to your case will respond via email or phone to further assist you.

How We Are Different

Live, US-Based Technicians

Your issue will be routed to an expert who is familiar with your implementation and the RSA software applications you are using. (Live communication available during office hours only.)

Same Technician Start to Finish

RSA Technical Analysts "own" customer issues from start to finish, with access to our developers and key resources that are needed to address or correct your issues or concerns.

Subject-Matter Experts

With decades of experience in computer security, operating systems, print hardware, print workflow, digital printing software and printing applications, we can develop creative solutions for any issue you may encounter.

Service Plans for Your Schedule

The standard service agreement covers issues from Monday-Friday 8am-5pm ET, CT, MT, PT local time. Optional extended service agreements provide 24x7 coverage.

Have Questions or Need Help With Our Solutions?

RSA Training Resources

Get live, hands-on assistance from an RSA trainer via our training options. Register for free training classes, participate in live QA sessions to see live solutions, or email our trainer for detailed how-to instructions.

RSA Customer Forum

Connect with RSA and our customers to ask questions and find answers in our customer forum. Share ideas, watch tutorials and session recordings, download user manuals, and more.

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