Steve DuPlessis of XBS Southwest’s presence at the recent IPMA conference was unusual. He was there to support his in-plant customers, to learn and educate his team, and be helpful. He is firmly committed to providing the right solution to customers, educates himself (and his team) about customer wants, needs, and trends, and takes advantage of every moment of a conference to meet, learn and grow.
We’ve said it before and we’ll say it again, one production print segment unaffected by supply chain issues and chip shortages is workflow software, which makes this an ideal time to reengage with customers and prospects.
By taking the lead to help your customers understand digital transformation (DX) and guide them on their DX journey with the production workflow software and solutions you offer, you'll find you sell more.
Whether you are selling production print hardware or software, there are 10 mistakes to avoid when approaching new prospects—or even current customers—if you want to close the deal.
With the pandemic winding down, reconnecting with customers and prospects, and the production software developers and hardware manufacturers whose products you sell offers an array of benefits.
In the spirit of Valentine’s Day we identify six signs that indicate your customer loves you because you’ve been doing your part to nurture that relationship.
Here are 7 gift ideas for your print shop customers that will not only show them that you care but will help them grow their business in 2022 and keep you top of mind the next time they need to upgrade or add production print workflow software.
Your local RSA BDM can provide you with expertise and resources to be successful with your print shop customers' digital transformation, starting with in-plant Web to Print solutions to do away with emailed fjob orders. Start the new year off right. Schedule a briefing or training about what's new in production workflow software.
This second of a two-part series highlights many of the interesting and beneficial new features in the latest versions of QDirect output management software and impactVDP online template and design ordering software that will appeal to your production print customers and prospects.
In this first of a two-part series, we present a brief overview of the latest RSA software releases and take a deeper dive into many of the new features included in the latest versions of WebCRD Web to Print and the ReadyPrint prepress suite that will resonate with your customers and prospects.
There are two keys to selling more production print software, according to Kevin Klansky, Ricoh USA’s solutions development manager. In this interview with guest blogger Scott Cullen, editor-in-chief of The Cannata Report, he reveals those and shares additional insights on how to work more productively and efficiently with customers and prospects.
RSA values customer feedback to improve and enhance our products such as the latest version of WebCRD. Enhanced products with new features lead to more satisfied customers and increased sales opportunities for you.
What does it take to get an office technology dealership’s production print sales reps to focus on and sell more software? Two dealer production print executives share strategies with guest blogger and Cannata Report editor, Scott Cullen about the strategies they use that make a difference for their sales teams.
E-mail is inefficient, time consuming, typically requires a shared inbox, lacks collaboration, and cannot easily be integrated with workflow. The best way to do away with it is Web to Print software like RSA’s WebCRD.
We identify six actions that will put you on a path to become a trusted advisor. Partnering with RSA provides you with valuable expertise and resources to take those actions to help you sell more workflow software solutions now and in the future.
Diversifying your product, solutions, and services offerings is a necessity for remaining relevant with customers. It’s also a solid strategy for growing your business and your customer’s.
Diversifying isn't just about new services. It also is finding ways to better serve those customers by enabling new ways of communicating and interacting with them and providing added services, which equates to added value.
Digital transformation and the hybrid work environment will impact the entire print production chain from print buyers, to hardware OEMs, to software providers, to printers; be prepared to maximize this trend.
You have to power to determine your post-pandemic fate, but you have to determine who you are and embrace it at all levels of your organization.
Despite a challenging year, more production print dealers and vendors are finding opportunities by focusing on the value add of the software that they sell in addition to the hardware and experiencing positive results.