- Blog Post
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- Scott Cullen
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- 03 September 2026
Back to School: 7 Workflow Lessons Every Print Provider Should Learn
Help your customers sharpen their workflow and software knowledge, not just their hardware strategy.
- Blog Post
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- Scott Cullen
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- 24 July 2026
New Revenue Streams: Combining Managed Print Services with RSA Software in Production Print Environments
For resellers seeking to expand beyond traditional hardware sales, integrating MPS services with workflow and output management software can generate new revenue streams.
- Blog Post
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- Howie Fenton
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- 29 April 2026
Stop Defending Price: Faster Cycle Time Is the New Lowest Bid
Today, faster cycle time is becoming the new lowest bid. Customers still care about price, but price is no longer the only thing shaping the buying decision. More often now, the first real question is, "How fast can I get it?"
- Blog Post
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- Howie Fenton
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- 29 April 2026
Delays are not Always From Your Equipment
When a shop wants to improve turnaround, the first instinct is usually to look at production. That makes sense. Faster devices, shorter makereadies, tighter schedules, and better throughput all sound like the obvious path to faster delivery. But if you have ever looked closely at how work actually moves through a print operation, you already know that the biggest delays often are not happening on the floor. In many shops, the real drag on cycle time happens before the press ever has a chance to become the bottleneck.
- Blog Post
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- Howie Fenton
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- 29 April 2026
10 Practical Ways to Re-Engineer Workflow and Win More Business
Once you accept that faster cycle time is the new lowest bid, the next question becomes practical: how do you actually build for speed? It is one thing to say customers value faster turnaround. It is another thing entirely to make that turnaround real inside the workflow. If speed is going to become part of the product you sell, then it has to be engineered into the process from the very beginning.
- Blog Post
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- Scott Cullen
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- 17 April 2026
Finishing Finesse: How to Sell the Whole Workflow—Press, Finisher, and Software
Workflow software integrates presses and finishing devices into a unified production environment. Astute resellers sell finishing as part of a complete workflow ecosystem that includes the press, finishing equipment, and software.
- Blog Post
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- Scott Cullen
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- 15 April 2026
Why Resellers Struggle to Sell Solutions and What Can Be Done About It
For many office technology resellers, selling solutions is the most challenging part of scaling their business. Hardware is familiar. Software is abstract. When quotas, comp plans, and leadership attention remain focused on devices, solutions are pushed to the margins, even though they are essential for long-term growth.
- Blog Post
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- Scott Cullen
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- 23 March 2026
Sustainable Printing: Greener Hardware Means More When Paired with Smarter RSA Software
Sustainable printing goes beyond greener presses. Learn how RSA software helps resellers reduce waste, improve workflows, and support in-plant sustainability goals.
- Blog Post
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- Howie Fenton
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- 09 March 2026
Metrics That Drive Action: Story 1 Creating a Better Dashboard by Turning "Missing Data" into Actionable Data
This blog post is the first of two stories illustrating common KPI/data problems and fixes.
- Blog Post
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- Howie Fenton
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- 09 March 2026
Metrics That Drive Action, Story 2 Finding the Hidden Bottleneck
This blog post is the second of two stories - Metrics That Drive Action, Story 2 Finding the Hidden Bottleneck. Here read about how QDirect software turned the "invisible queue" into actionable data.
- Blog Post
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- Scott Cullen
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- 12 February 2026
Data-Driven Print: How Hardware Metrics + RSA Workflow Software Uncover Hidden Cost Savings
Positioning RSA workflow software alongside production hardware shifts the conversation from equipment performance to operational profitability. When hardware data is integrated with RSA workflow software, print providers gain visibility that extends well beyond device performance to cost control, labor efficiency, and smarter job routing. The result is fewer surprises, lower costs, better equipment utilization, and more confident decision-making.
- Blog Post
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- Scott Cullen
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- 21 January 2026
From Press to Profit: How to Bundle RSA Software with Production Print Upgrades
In 2026, resellers who win more and retain more accounts aren't just selling hardware. They're providing integrated, automated, end-to-end production environments. January is the perfect time to introduce RSA software as the key to transforming a standard device refresh into a strategic workflow overhaul.
- Blog Post
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- Howie Fenton
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- 05 December 2025
Building Resilience: Overcoming Economic Pressures in Printing
Potential tariffs, supply-chain disruptions, and waning demand for traditional print have created sustained margin pressure and operational uncertainty. This article builds on Part 1, "2026 Print Production Trends," which explored how technology and market shifts are reshaping print production.
- Blog Post
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- Howie Fenton
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- 19 November 2025
2026 Print Production Trends: Technology and Market Shifts
As we approach the end of the year, the print industry stands at a pivotal turning point. Technology continues to accelerate—driven by automation, AI, and production inkjet—while economic, supply-chain, and labor challenges pressure every business model. Rather than viewing these forces as disruptions, leading printers are using them as catalysts for modernization, diversification, and sustainable growth. Learn more about what this means for printers and the recommended actions you can take.
- Press Release
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- Rochester Software Associates
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- 21 October 2025
Rochester Software Associates Unveils Version 12.3 of WebCRD Web-to-Print Software at Printing United 2025
Rochester Software Associates is excited to announce the release of version 12.3 of its WebCRD® web-to-print software at the PRINTING United Expo 2025. This highly anticipated upgrade will be showcased at booth #2442 from October 22-24 at the Orange County Convention Center Orlando, FL. WebCRD 12.3 introduces a suite of powerful new features designed to enhance user experience, streamline workflows, and improve overall productivity for print service providers.
- Blog Post
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- Howie Fenton
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- 24 September 2025
Dealing with Tariffs Part 2: The Best- and Worst-Case Scenarios
This second installment in our tariff impact series explores both extremes of this economic squeeze. In a best-case scenario, in-plants seize the opportunity to reclaim outsourced work, become regional print hubs, justify capital investments, and raise their strategic profile.
- Blog Post
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- Howie Fenton
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- 04 September 2025
Dealing with Tariffs Part 1: Pricing, Sources, and Mitigation Strategies
This is the first article in a two-article series that focuses on a strategy to maintain service levels and financial sustainability. In this blog, we discuss how in-plant operations must implement targeted pricing strategies, agile sourcing plans, and forward-looking mitigation tactics, while also preparing for vastly different potential outcomes depending on how the broader print industry adapts to this new economic climate.
- Blog Post
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- Scott Cullen
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- 09 July 2025
Upskill and Retain: How RSA Software Helps Print Providers Invest in Their Teams
With the proper training and implementation strategy, RSA software can help transform print shop employees into workflow experts—and that transformation pays off in loyalty, morale, and long-term performance.
- Blog Post
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- Howie Fenton
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- 26 June 2025
How to Increase Customer Experience, Improve Financial Performance, and Prove Strategic Value
In-plants are often challenged to prove their value, financially maintain their internal business, and compete with commercial alternatives. One of the most effective ways for in-plants to strengthen their position is by focusing on the customer experience. RSA’s WebCRD and workflow automation solutions help in-plants meet these higher expectations by simplifying and improving the ordering experience.
- Blog Post
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- Howie Fenton
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- 15 April 2025
How and Why In-Plants Should Adopt Sustainability Principles
In today’s competitive business environment, companies recognize sustainability as a strategic necessity. Between emerging regulations and growing consumer values, it’s become key to continued success and can add to brand recognition and cost-cutting measures. Here’s how print businesses can increase sustainability and keep up with these growing standards.