RSA's WebCRD has provided Penn State's in-plant print center with many benefits, including: keeping the customer service operation open 24x7, ready to accept orders anytime a customer wants to send an order; shortened cycle time from 7 days to 3 days; improved quality; and reduced touch points by enabling a print workflow that goes directly from customer input to output without anyone touching the job. All of this is a powerful combination that has changed the way that Penn State does business and proven extremely beneficial to the university and their customers.
The Penn State University Multimedia and Print Center operates from two locations, serving university staff and administration and supporting student walk-up work at its satellite location. As a large university in-plant print center, they were challenged with: multiple touchpoints, slow turnaround, manual processes and multiple aging systems. WebCRD brought it all together, enabling staff to be devoted to more profitable endeavors. Penn State currently uses RSA's WebCRD for online personalized stationery and all digital work and utilized RSA's custom template creation services.
- Shop staff: 50
- Budget: $10 million
- Annual orders ~ 12,000
Learn More About the Success of Penn State's In-Plant
Read the Penn State University case study for details on their successful print solution.