Wise Ideas/Advice Video from GRAPH EXPO In-plant War Story Panel Session If you could get just one piece of advice from another in-plant leader, what do you think that advice would be? Watch the Wise Ideas 5-minute video from the "War Stories, Wise Ideas and Q &A" in-plant panel session at Graph Expo and find out. This is the 11th and final video of our 11-article series covering key session takeaways.
Wise Ideas from 3 In-Plant Managers
Service, Celebration, Tools and Training Are the Advice from These In-Plant Managers
In-plant panelists share their advice and wise ideas for other in-plant managers to learn from.
- Tim Smith from the State of Wisconsin believes that everyone is in the customer service business and needs to go beyond what the customer expects to create customer satisfaction.
- Freese and Nichols' Staci Hill celebrates to drive print shop staff energy, convinced that employee happiness will show in what they are doing. Hill urges other in-plant managers to "find their inner cheerleader" so that your team will deliver great service.
- Ron Balderson of Navy Federal Credit Union advises others to ensure employees have the tools and training they need. Investing in tools impacts morale.