Watch this panel of three in-plant print center managers in government, K-12, and higher education share a dozen ideas that have helped them and will help your in-plant print center go beyond all limits. They offer ideas in four topics: repositioning post-COVID, growing the business, lessons from the "outside," and going paperless. Listen to hear these key take aways:
- Reposition the operation post-COVID by being proactive and opportunistic- even after being permanently closed; using workflow automation software to transform; leverage awareness from serving the organization during COVID
- Grow the business/operation by introducing new technologies as a value add; taking secret tours and offering findings as customer suggestions; and providing customers monthly tips and education
- Lessons from the "outside"- think like an entrepreneur and emulate competitors; develop personal relationships; use workflow to run the operation like a business for efficiency and happy customers
- Combat going paperless by ordering closed loop print forms, eforms and workflows; concentrate on items like signage that are not going paperless; find compromises.
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About this Presentation
Presented At: IPMA Conference 2023
Moderators: Elisha Kasinskas, RSA
Panelists: John Wong County of Ventura, General Services Agency; Dave Chappell Sarasota County School District; Mike Puckett Vanderbilt University
©2023 All rights reserved. No part of this may be used without express permission from Rochester Software Associates, Inc. and the in-plant panelists.