In this fifth article in the series about the top five challenges facing in-plant print centers, we look at some of the new services in-plants are offering to meet the challenges of growth and relevancy. Expanding workflow features can enable an in-plant to offer new services like VDP and TransPromo.
In-plant leaders that are growing their operations are engaged for the future. How are they doing this? In this fourth article in the series about the top five challenges facing in-plant print centers, we answer that question. I spoke with four in-plants – State of Colorado, University of Oklahoma, Dynamic Funds, part of the third largest bank in Canada, and Michigan Farm Bureau
A conversation with Ken Macro about his ACUP Keynote Presentation I sat down with Ken Macro at the annual Association of College and University Printers (ACUP) conference to talk about his keynote presentation, "Graphic Communication is Sexier than Printing." I asked him what he felt were the three things in-plants- both higher ed and other
Rochester Software Associates will be exhibiting In-plant Graphics' DigiGov, The Digital Printing in Government and Higher Ed Conference on May 3rd, 2016 at the GPO in Washington, DC. At the conference, we'll be sharing ideas ideas to optimize your in-plant's efficiency. For instance, speed up customer ordering, increase efficiency and supercharge production with the newest
I recently had the opportunity to experience my first ACUP (Association of College and University Printers) conference. While RSA has been a sponsor for many years, this was my first conference. Like other conferences, this one had it's share of education sessions, networking and a vendor fair. Because many in-plants can't attend, I wanted to write about the tips that presenters, speakers and other in-plants shared: tips that are relevant to higher education and other in-plant print centers.
Third in the series, this article looks at how in-plants remain relevant to their parent organizations and their customers. Four in-plant managers from some of the largest in-plants
This article is the second in a series about the top five challenges facing in-plant print centers. This article focuses on what has been identified by in-plants in the U.S. Production Software Investment Outlook (InfoTrends, 2015) as their top business direction in the next
Like never before, in-plant printing operations are faced with challenges. In this five-article series, we address the top five issues in-plants are facing today and how leading in-plants are solving these issues. We'll cover: Outsourcing and how to combat it Reducing costs and increasing
UCLA In-Plant – Part Healthcare and Part Higher Ed UCLA is both the most applied-to university in the nation and a health care provider (UCLA Health) that ranks as one of the top three hospitals in the nation, with 150 primary care and specialty care offices that receive nearly two million patient visits annually.
Develop Your Value Proposition, Become the Data Integration Expert for Marketing and IT, Plus More Valuable Tips We're all pushed to the max with daily operations. Making sure we take the right actions to develop our variable products for those we serve is serious. Below are four tips to get you moving and how conversations
Here are three must know tips you cannot afford to miss that will improve your automation and entice your customers to bring business back to your shop.
Follow These Four Tips and Make the Effort, You'll Enjoy the Payoff Outside of your staff morale, it's hard to think of an area more impactful on your operation than great customer relations. What does it take to secure existing orders; gain back lost work, and obtain new jobs? People order from people
Are You Capturing All of the Possible Print Opportunities for Your Shop? Astute in-plant managers and service teams are attuned to and ahead of the customer. You are an inside partner with a vested interest in customer success. But are you capturing all of the possible print opportunities for your shop?
At a recent In-plant Printing and Mailing Association (IPMA) lunch-n-learn session, three higher education in-plant managers from UC Davis, Fairfield University and Cedarville University discussed how they've remained relevant and grown, leveraging graphic design services, marketing and Web to print. Web to Print and a Unique Graph Design Retainer Fuel Growth for
At a recent presentation sponsored by Rochester Software Associates, Tom Rohrbach, IT Systems Engineer Consultant at Progressive, shared a 7-step framework that Progressive utilized to determine the optimal balance of in-house and outsourced work for their firm. In addition to the 7-step process, Rorhbach related the key project learnings. Watch the entire
A good marketing plan engages your existing customers, entices prospects to move work into your shop, and explains who you
It is possible to have a single integrated workflow that moves seamlessly from customer order all the way through accounting and reporting. A great place to focus your improvement efforts is around staff productivity. It is not
In this "Build a Better In-Plant" article, we share four tips on how you can provide premium service to your customers by integrating with customer flow; and being informational, intuitive and capturing their
Each of the Four Values Are Present in Every Order Experience, Production Process and Delivery. Print services depend on 4 Value Axes: Time, Cost, Quality and Quantity. Each value is present in every order experience, production process, and delivery. You will be successful if you align you
The bane of many customer-centric service organizations is a lack of communication. Don't leave communication to chance – use automation at your in-plant to insure it happens.