In-Plant Panel: War Stories, Wise Ideas and Q&A

In-plant print center leaders in government, banking and professional services share war stories, wise ideas, and discuss equipment, insourcing, managed services, marketing, new products and more.

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Panelists offer a wise idea (advice) for other in-plant print centers. All suggest a strong customer service focus, Hill drives print shop staff energy by celebrating, and Balderson ensures employees have the tools and training they need.

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About this Presentation

Presented At: Graph Expo 2014

Moderators: Elisha Kasinskas (Rochester Software Associates)

Panelists: Tim Smith (State of Wisconsin: Publishing & Distribution), Staci Hill (Freese and Nichols), and Ron Balderson (Navy Federal Credit Union)

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Since 1986, thousands of production print centers have turned to Rochester Software Associates to improve their workflows, increase their productivity, and delight their customers. Our software solutions for transform and conversion, output management, and web to print Turn Printing Into Productivity™. Above all, what really sets us apart is our intense focus on customer satisfaction.

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