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  • Blog Post
  • |
  • Howie Fenton
  • |
  • 10 May 2019

What’s the Cost of a Bad Customer Experience to an In-Plant?

What's the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad customer experience. While the numbers are based on big companies selling consumer products, in-plants should be asking what the potential

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