How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience Blog #4 of our Customer Experience Series As we discussed in the previous articles in this customer experience series, the
What's the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad customer experience. While the numbers are based on big companies selling consumer products, in-plants should be asking what the potential
Two mistakes in-plants make in understanding their customer's experience: disbelief of unfavorable surveys and underestimating the importance of online ordering websites.