Simplifying Submission and Workflow with WebCRD

A Steelcase Inc. case study by InfoTrends.


Steelcase Inc. (Grand Rapids, Michigan) designs and manufactures multiple brands of office furniture sold through various retail stores and dealers throughout the world. Founded in 1912 as The Metal Office Furniture Company, Steelcase has grown to $2.3 billion in revenue with over 650 dealers selling its furniture brands. Steelcase offers a range of interior architecture products as well as visual communication tools for the corporate, education, hospitality, healthcare, and residential markets . To serve the needs of its 13,000 employees worldwide, Steelcase has an in-plant print shop to manage the printing of a wide variety of documents, from forms to business cards, sales presentations to proposals, and product catalogs to short-run marketing collateral. Today the print shop has five full-time employees and one contract employee handling over 500 jobs per month.

Study Quick-Look

Application Study Industries

Solutions Used by Customer


  • WebCRD™
  • WebCRD Dynamics™
  • SurePDF™


  • Monthly volume increase: 30%,without added staff
  • Electronic submissions 95%, up from 30%
  • Job turnaround improved 30%

Simplifying Submission and Workflow with WebCRD

A Steelcase Inc. case study by InfoTrends.

WebCRD, WebCRD Dynamics, and SurePDF are registered trademarks of Rochester Software Associates, Inc. JobReady is a registered trademark of Adobe Systems, Inc. This material is prepared specifically for clients of InfoTrends, Inc. The opinions expressed represent our interpretation and analysis of information generally available to the public or released by responsible individuals in the subject companies. We believe that the sources of information on which our material is based are reliable and we have applied our best professional judgment to the data obtained

Stay Connected with RSA: Sign Up for Our Newsletters

This website uses first and third-party cookies to ensure you have the best experience with our content. You may deactivate and delete these cookies using your browser cookie settings. If you do, some parts of our website may not function as intended. Read Cookie Policy.