More Control for the Print Shop, Plus District Savings

A Sheboygan Area School District case study by Rochester Software Associates.

There is no way we could go back and survive the way we did things in the past. WebCRD allows the person submitting the job to define exactly what they need and expect to see. There’s no more guesswork.

Ryan Glaeser

Supervisor of Printing & Graphic Services, Sheboygan Area School District

Customer Background/Solutions Overview

The Sheboygan Area Schools Printing and Graphic Services department provides printing, publishing, design services and document management to all academic, administrative, support staff and affiliated organizations of the district. The four employee department serves over 10,000 k-12 students and 750 teachers at 26 schools. Typical jobs include everything from spiral and comb-bound books, to textbook supplements, subscription-based teaching resources, brochures, flyers, posters and more. The Print Center also serves Sheboygan Community Recreation Departments and the Sheboygan Theatre Company’s 15 to 20 employees.

“Like many in plants, we were facing extinction if we didn’t change,” explains Ryan Glaeser, Supervisor of Printing and Graphic Services. “In 2009, the district was facing another budget deficit, and asked each department for recommendations on how to operate with less.” Glaeser penned a letter outlining what at an all-encompassing, Web to print solution could do for his print department and how it could save the district money year after year by providing greater efficiency, keeping more work in house and reducing the need for many of the smaller printers and copiers throughout the district. “Today, we’re facing another budget deficit,” says Glaeser. “Fortunately, the program we implemented years ago should continue to protect our print shop from cuts.”

Too much paper. Too many touches.

Before implementing a Web to print solution, the print department was processing virtually all work manually using a paper requisition. They produced between 1-1.5 million impressions a month with a turnaround of three to five days, including transit. Teachers had to fill out a three-part NCR form, print a hard copy original at their home school, then send both pieces to the print center’s central location. Once it was received, the print center staff would sort and assign the job. An operator would then interpret what the user was asking for, often with missing information. Once printed, the operator would manually calculate the cost of the job, write it on the form, keep a copy, and send the finished product back to the user’s school. At the end of the month, Glaeser then manually added up all of the charges per location and generated a report for chargeback. This accounting process took up to a week to finish. The manual process was extremely inefficient and restricted the staff and hardware from operating at peak levels.

Web to print put teachers in control.

In 2010, Sheboygan Area Schools implemented RSA’s WebCRD. Immediately, they saw two major improvements. First, teachers no longer had to print a hardcopy to submit a job, reducing the volumes printed on remote copiers and allowing each location to reevaluate their onsite printer and copier needs. Second, the use of SurePDF™ and direct submission shaved off front-end turnaround time by eliminating transit and font issues. Direct submission meant jobs were instantly in production.

It’s all about the software.

At first WebCRD fed the print department’s three older production printers. “Aging hardware that needed frequent repairs was preventing us from getting the most from our system,” explains Glaeser.

“In 2014 we bought brand new printers and eliminated all of the downtime we had been experiencing with the older machines. But really, it’s not about the machines. What we’re capable of as a print shop comes from the software on the front end doing all of the work.”

Turnaround fast enough to train teachers on the fly.

Now the system is so easy to use, some teachers are actually submitting the same job three or four different ways to experiment with system capabilities and get work back that’s most useful to them. Turnaround is so fast, new teachers who haven’t been through formal training are able to learn on the fly by using the system themselves.

Print Center results– delivering more and operating for less.

Upon implementing WebCRD, the print department reduced touches and turnaround time and was immediately able to handle an additional 3.5 million impressions annually without adding staff.

Operators went from handling each order as much as five times to handling most jobs just once. Turnaround time has gone from more than three days to less than 24 hours.

Reduced reprints. Decreased costs.

Since WebCRD was implemented, the daily department rework is now less than one job per week, and that one is usually the result of user error during ordering.

The print department’s ability to produce more volume in a shorter time period has allowed school locations to reduce their local printer/copier needs and purchases and send the vast majority of their volume to one central location.

Better forecasting for budgeting and future needs.

Because the print center can accurately pinpoint and forecast user patterns and needs, Principals can now prepare more accurate budgets and the print center can better position itself to meet users’ future needs.

© 201 Rochester Software Associates, Inc. All brands and product names are registered trademarks of their respective companies. 4/2015

Study Quick-Look:

Application Study Industries

Solutions Used by Customer


  • Reduce job touches in the print center
  • Reduce rework and turnaround times
  • Reduce time consuming reporting and accounting.


Students:10, 232
Faculty and Staff:753
Print Center staff:4
Annual Jobs:31,734
Annual Impressions:21.1 million


  • WebCRD™ automated workflow
  • SurePDF to verify printability of all jobs submitted
  • Automated cost tracking by department and accounting code.


  • Manual touches reduced from 5 to 1
  • Turn around shortened from 3+ days to less than 24 hours
  • Eliminated 40+ hrs/month of manual chargeback accounting
  • Increased volume 19% without adding staff
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