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  • Blog Post
  • |
  • Howie Fenton
  • |
  • 26 June 2025

How to Increase Customer Experience, Improve Financial Performance, and Prove Strategic Value

In-plants are often challenged to prove their value, financially maintain their internal business, and compete with commercial alternatives. One of the most effective ways for in-plants to strengthen their position is by focusing on the customer experience. RSA’s WebCRD and workflow automation solutions help in-plants meet these higher expectations by simplifying and improving the ordering experience.

  • Blog Post
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  • Howie Fenton
  • |
  • 10 September 2024

Printing Measurements and KPIs: A Path to Performance Improvement

Key performance indicators (KPIs) are crucial yet challenging metrics to define and measure within the printing industry. Over the years, the graphic arts sector has struggled with consistent measurements, reporting, and process improvement strategies. In this blog, we'll delve into the importance of measurements and KPIs, strategies to gather the data, and offer insights into how they can be used effectively to enhance performance.

  • Blog Post
  • |
  • Howie Fenton
  • |
  • 16 November 2020

Manual Data Collection- The Worst Data Problem in the Industry

In this the second article in a two-part series about print shop metric issues we focus on four issues with manual data collection: unreliable data, staff productivity loss and dissatisfaction, and the inability to compile and analyze manually collected data.

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Since 1986, thousands of production print centers have turned to Rochester Software Associates to improve their workflows, increase their productivity, and delight their customers. Our software solutions for transform and conversion, output management, and web to print Turn Printing Into Productivity™. Above all, what really sets us apart is our intense focus on customer satisfaction.

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