Technical Writer / Quality Assurance

RSA is seeking a skilled and detail-oriented Technical Writer to join our team. In this role, you’ll create and maintain high-quality documentation for RSA’s suite of software products, with a focus on clarity, usability, and consistency. You'll be the primary owner of our MadCap Flare documentation projects and a key collaborator with product developers, QA, and training staff. Perfect for someone who enjoys translating complexity into clarity and wants to play a key role in a collaborative, high-impact environment.

Responsibilities include: documentation & content development, software & QA support, project and process management, training & cross functional support. 

Salary Range $60,000 - $75,000

Must be a US citizen or authorized to work in the United States. If remote, must reside in AL, FL, KS, MA, MI, NC, NY, PA, SC, TN, TX, or WI.

• Bachelor’s degree in English, Technical Writing, Communications, Curriculum Development, or Software/Computer Engineering.
• Society for Technical Communication (STC) certification.

Documentation & Content Development

• Use MadCap Flare to update, edit, and publish technical content, including online help and PDF manuals.
• Create screenshot markups and simple infographics to enhance clarity and visual appeal.
• Maintain and revise the RSA Global Standards document and apply standards to all Flare projects.
• Update and proofread technical documents and customer-facing materials as needed.

Software & QA Support

• Install new versions of RSA software to review features and ensure accurate documentation.
• Identify development tasks that require documentation updates or inclusion in Customer Release Notes.
• Report product issues discovered during documentation efforts; write detailed bug reports.
• Coordinate closely with QA teams to flag or verify functionality-related concerns.

Project & Process Management

• Manage source control activities for Flare projects.
• Track documentation development and release cycles using Excel-based project management tools.
• Maintain quarterly documentation planning and tracking spreadsheets.
• Archive historical documentation for version control and organizational access.

Training & Cross-Functional Support

• Collaborate with the Training Manager to update or revise training content.
• Assist with the ongoing "Ask The Trainer" initiative to support customer learning needs.

• Proficiency with MadCap Flare, especially single-sourcing and conditions-based outputs.
• Exceptional writing and editing skills with an ability to communicate complex technical concepts clearly.
• Strong attention to detail and independent problem-solving ability.
• Basic working knowledge of HTML and CSS.

• Experience using Git Bash (command line) for source control.
• Ability to perform basic Linux command-line tasks.
• Familiarity with AI tools; ChatGPT, Notion AI, Claude.
• Familiarity with JavaScript.