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  • Blog Post
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  • Howie Fenton
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  • 18 September 2020

The Evolution in Printing Metrics

In-plant print center metrics that best predict success and evaluate performance have changed. In this post, Fenton discusses several metrics, relates how in-plant vs. commercial printer metrics differ, looks more closely at newer metrics like equipment utilization and offers evidence of the metric that may be the most predictive of in-plant success.

  • Blog Post
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  • Howie Fenton
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  • 11 August 2020

Technology's Increasing Importance for Engaging Staff

A recent Harvard Business Review survey concluded overwhelmingly that technology has a greater impact on employee engagement than it did three years ago and will continue to be a major factor. Utilize the latest technologies in your print shop and ensure your staff has an active role in using, remaining current and fully employing these technologies as part of an overall employee engagement strategy to foster engagement and attract and retain staff.

  • Blog Post
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  • Howie Fenton
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  • 17 July 2020

Software Dashboards and New Trends in Data Collection

The idea of business dashboards is not new. What is new is that dashboards have become a mainstream management tool and now upper management may request access to dashboards. Business dashboards typically provide a graphical display of critical information such as day to day data, key performance indicators (KPIs) or benchmarks. One of the main problems, however, is the lack of availability of dashboards. One of the few companies that offers a dashboard is RSA.

  • Blog Post
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  • Howie Fenton
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  • 13 May 2020

How to Estimate Staffing Needs as Workload Changes

Howie Fenton shares a method to estimate staffing needs as your revenue changes using your current sales per employee ratio (SPE) and anticipated revenue changes. Adding automation and shifting and cross training staff can address workflow gaps and bottlenecks that result from staff imbalances.

  • Blog Post
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  • Howie Fenton
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  • 12 February 2020

VLOG: Steps 4 - 6 of 9 Steps to In-plant Profitability Series

This vlog is part two of a three-part series about the nine steps that I see that in-plants need to take to increase their financial stability. While not every in-plant has an operating model to be profitable, in-plants can use these steps to ensure that they are meeting their financial goals.

  • Blog Post
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  • Howie Fenton
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  • 27 January 2020

Nine Steps to In-plant Profitability

In this vlog, I start a three-part series about the nine steps that I see that in-plants need to take to increase their profitability. While not every in-plant has a model to be profitable, in-plants can use these steps to ensure they are not losing money or operating below cost, and are operating as efficiently as possible for their parent organization.

  • Blog Post
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  • Howie Fenton
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  • 10 December 2019

Seven Ideas for Creative Problem Solving and Five Examples

The idea for this post came from answers to interviews in a recent IPMA research report that shows how some in-plant leaders are trying new answers to old questions. This article describes five “out of the box” solutions in-plants have used and offers seven ways to help you get outside your “box.”

  • Blog Post
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  • Howie Fenton
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  • 18 November 2019

Video: Two Things In-plants Need for Survival

Howie Fenton interviews RSA about the two-pronged approach in-plants need to survive. Reducing print production costs and building more value-added products and services to offset the decline of traditional products are the two things in-plant print centers need to do to remain competitive and use the balanced scorecard approach

  • Blog Post
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  • Howie Fenton
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  • 21 October 2019

Trend #3: Is Cycle Time the Most Important Thing?

Customers always want work faster but could the ability to turn work around faster become the most important service an in-plant can offer? In our two previous trends articles we discussed how in-plants can prepare for 2020 by overcoming staffing issues and increasing the in-plant's value. In this article we will expand on the importance of fast turnaround time and discuss how it can also shield the in-plant from outside threats.

  • Blog Post
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  • Howie Fenton
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  • 04 September 2019

In-plant Value: Trend #2 to Address in 2020

In-plant Value: Trend #2 to Address in 2020 Just as the application mix for most in-plants will change so will the perceived value of the in-plant. In our first article about preparing for trends in 2020 we discussed staffing issues and four ways in-plants are addressing this trend. In this article we will discuss how

  • Blog Post
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  • Howie Fenton
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  • 15 August 2019

Trends for In-Plants to Address in 2020

Trends for In-Plants to Address in 2020 As we approach the end of the year it is worthwhile to consider the trends that we see this year and consider how we will address them. This is the first in a series of blogs examining these trends and how to plan for next year with these

  • Blog Post
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  • Howie Fenton
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  • 18 July 2019

Preliminary Results of In-plant Survey Show Strength

Preliminary Results of In-plant Survey Show Strength. At the recent IPMA conference in Louisville, Kentucky we released the preliminary results from the 2019 "The Next Generation Tactics and Strategies for In-Plant Service Providers" survey. The results are some of the best data for in-plants reported in decades: 81% reported they met their financial objectives last

  • Blog Post
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  • Howie Fenton
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  • 10 May 2019

What’s the Cost of a Bad Customer Experience to an In-Plant?

What's the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad customer experience. While the numbers are based on big companies selling consumer products, in-plants should be asking what the potential

  • Blog Post
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  • Howie Fenton
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  • 19 April 2019

What We Can Learn from Amazon to Create a Better Customer Experience

What We Can Learn from Amazon to Create a Better Customer Experience The role of e-Commerce in the customer experience is increasing as more customers demand service like world class e-commerce sites such as Amazon. This is the second in a series of articles that talk about the role of software automation in enhancing superior

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