RSA Professional Services - Solution Design and Implementation

Meeting the Challenge with Solution Design and Implementation

RSA's Professional Services team members are product and print workflow experts with an absolute commitment to customer satisfaction. Our mission is to help you to meet your business goals using RSA solutions.

Your customers expect their printing to be easy, accurate, fast, and cost-effective. Meeting these challenges requires a carefully planned and comprehensive solution that will help you bring immediate value to your bottom line.

Services we provide

RSA offers two types of Professional Services: Core and Optional. Core services are offered at no additional charge with each and every sale. Optional services are available at an additional cost.

Core services include application consulting (solution design, product configuration, implementation planning); training, where applicable; and documentation (Statement of Work, architecture diagrams, install planners, and project plans).

Optional services include on-site consulting, workflow analysis, custom development, project management, and custom on-site training.

RSA is one of the few print workflow software providers that offers the option of extending our products through custom development, scripting, and customized workflows. Our Discovery, Design, and Documentation process fully defines your requirements and creates a custom solution to match your unique situation. Our expertise spans Mainframe/Transactional Printing, Network Printing, Enterprise Print Management, and Web-to-print. Our solutions can also support integration with enterprise applications such as Oracle, PeopleSoft, SAP, and other similar applications.

Customized for Your Needs

No two enterprises are the same. The lifecycle of your documents, from creation to final production and archival, is unique to you. RSA does not force you into a one-size-fits-all solution. Our Professional Services team works closely with you to understand your unique requirements and ensure that the solution we deliver will meet them.

Getting It Right

RSA's Professional Services team works in conjunction with the Customer Service team to fully understand and document the requirements at the beginning of the process. They jointly bear the responsibility of ensuring that your implementation of our solutions succeeds. We want the solution to surpass your expectations. To make that happen, we ask a lot of questions early on, and then we produce very thorough documentation. When you engage with us, you'll have no doubt that the necessary due diligence has been done to ensure that the digital print workflow solution delivers exactly as promised.

Professional Services Leadership

Robert Conway is the Director of Professional Services and Quality Assurance at RSA. His primary responsibilities include ensuring the quality of solution design and delivery, documentation, and software testing. Robert has 15 years of experience managing the successful design and delivery of technology solutions to address complex business needs.

Contact Us today to learn more about RSA's Professional Services.