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Rochester Software Associates Customer Service & Support
RSA Customer Service - Our commitment to your success
Customer Service provides the following to current RSA customers under maintenance:
Here's how we're different:
Implementation - Rigorous processes to ensure your success
All implementations are conducted in-house at RSA by product-specific Technical Analysts. Every implementation is tailored for the customer, depending on the complexity of the solution. Typical implementations may include an installation survey (a planner), pre-installation meetings, remote access and testing, configuration meetings, documentation, system configuration prior to shipment, system operation conformance testing and solution validation, acceptance, training, customer pilot, and full roll out. RSA pre-configures servers with remote installation using a variety of time-tested processes to ensure the digital print workflow solution is implemented on your timeline and with the highest levels of customer satisfaction. Our implementation processes have been repeatedly proven over decades of use in large-scale, security-conscious enterprises.
Customer Care Leadership
Alan Wood is the Director of Service Operations and Information Technology at RSA. His primary responsibilities include management of implementation, support, training and IT. Alan has 20 years of experience managing a service organization including complex enterprise implementations with extensive experience in networking, network security, disaster recovery and system hardware.
Chris Plate is Manager, Customer Service. Chris has 25 years of printing industry experience, and is an 11 year employee of RSA. Chris's extensive background in the details of our processes, uniquely positions him to work with his staff to successfully complete complex installations and support of the RSA products.
Contact Us today to learn more about service and support.
* For immediate response, call our support center at 585.327.7129
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